diff --git a/platformapi/ebaiapi/callback.go b/platformapi/ebaiapi/callback.go
index 1a337ddb..6101b1ca 100644
--- a/platformapi/ebaiapi/callback.go
+++ b/platformapi/ebaiapi/callback.go
@@ -10,6 +10,18 @@ import (
 	"git.rosy.net.cn/baseapi/utils"
 )
 
+const (
+	CmdOrderCreate         = "order.create"
+	CmdOrderDeliveryStatus = "order.deliveryStatus.push"
+	CmdOrderPartRefund     = "order.partrefund.push" // 售前只能是商户发起 售后是用户, 你看是由谁发起的就可以知道，来自惠焕
+	CmdOrderStatus         = "order.status.push"
+	CmdOrderUserCancel     = "order.user.cancel"
+
+	CmdShopMsgPush   = "shop.msg.push"
+	CmdShopBindMsg   = "shop.bind.msg"
+	CmdShopUnbindMsg = "shop.unbind.msg"
+)
+
 type CallbackResponse struct {
 	Cmd       string          `json:"cmd"`
 	Sign      string          `json:"sign"`
diff --git a/platformapi/ebaiapi/ebaiapi.go b/platformapi/ebaiapi/ebaiapi.go
index 4373d214..65f9249f 100644
--- a/platformapi/ebaiapi/ebaiapi.go
+++ b/platformapi/ebaiapi/ebaiapi.go
@@ -26,18 +26,6 @@ const (
 	ResponseCodeCallElmFailed = 2101 // 这个可以尝试重试
 )
 
-const (
-	CmdOrderCreate         = "order.create"
-	CmdOrderDeliveryStatus = "order.deliveryStatus.push"
-	CmdOrderPartRefund     = "order.partrefund.push"
-	CmdOrderStatus         = "order.status.push"
-	CmdOrderUserCancel     = "order.user.cancel"
-
-	CmdShopMsgPush   = "shop.msg.push"
-	CmdShopBindMsg   = "shop.bind.msg"
-	CmdShopUnbindMsg = "shop.unbind.msg"
-)
-
 type ResponseResult struct {
 	ErrNo int         `json:"errno"`
 	Error string      `json:"error"`
diff --git a/platformapi/ebaiapi/order.go b/platformapi/ebaiapi/order.go
index f778d182..8fbd66cf 100644
--- a/platformapi/ebaiapi/order.go
+++ b/platformapi/ebaiapi/order.go
@@ -44,13 +44,30 @@ const (
 )
 
 const (
-	OrderPartRefundSuccess       = "20" // 部分取消订单退款成功状态20
-	AfterOrderFinishedCancelType = "2"  // 订单完成后全单退款
+	// 订单下行 - order.partrefund.push-部分退款订单信息推送
+	OrderPartRefuncTypeMerchant = "1" // 表示商户发起的部分退款
+	OrderPartRefuncTypeCustomer = "2" // 表示用户发起的部分退款
+	OrderPartRefuncTypeCS       = "3" // 表示客服直接发起的部分退款
 
-	OrderUserApplyCancel    = "10" // 发起申请
-	OrderUserCancelSuccessA = "40" // 全单取消订单退款成功状态40 客服同意
-	OrderUserCancelSuccessB = "60" // 全单取消订单退款成功状态60 商家同意
-	SendImmediatelySelf     = 6    // 饿百商家自送的配送状态
+	OrderPartRefundApply                = "10" // 表示商家/用户发起部分退款申请
+	OrderPartRefundSuccess              = "20" // 表示部分退款成功
+	OrderPartRefundUserApplyArbitration = "30" // 用户申请仲裁,客服介入
+	OrderPartRefundFailed               = "40" // 表示部分退款失败
+	OrderPartRefundMerchantRefused      = "50" // 表示商家拒绝用户发起的部分退款申请
+
+	// 订单下行 - order.user.cancel-用户申请订单取消/退款
+	OrderUserCancelApply           = "10" // 发起申请
+	OrderUserCancelCSIntervene     = "20" // 客服介入
+	OrderUserCancelCSRefused       = "30" // 客服拒绝
+	OrderUserCancelCSAgreed        = "40" // 客服同意
+	OrderUserCancelMerchantRefused = "50" // 商户拒绝
+	OrderUserCancelMerchantAgreed  = "60" // 商家同意
+	OrderUserCancelInvalid         = "70" // 申请失效
+
+	OrderUserCancelTypeBeforeSale = "1" // 表示订单完成前用户全单取消申请流程
+	OrderUserCancelTypeAfterSale  = "2" // 表示订单完成后用户全单退款申请流程
+
+	SendImmediatelySelf = 6 // 饿百商家自送的配送状态
 )
 
 const (
@@ -58,6 +75,10 @@ const (
 	OrderFromElm   = "2"
 )
 
+const (
+	UserApplyCancelWaitMinute = 15 // 用户申请取消订单后待处理的最大等待时间（分钟），超时自动同意
+)
+
 type ExpressInfo struct {
 	OrderID        string `json:"order_id"`
 	ExpressID      string `json:"express_id"`
diff --git a/platformapi/jdapi/order.go b/platformapi/jdapi/order.go
index 7317476c..86f3c2d3 100644
--- a/platformapi/jdapi/order.go
+++ b/platformapi/jdapi/order.go
@@ -63,6 +63,10 @@ const (
 	SelfDeliveryCarrierNo         = "2938" // 京东配送方式=商家自送
 )
 
+const (
+	UserApplyCancelWaitMinute = 15 // 用户申请取消订单后待处理的最大等待时间（分钟），超时自动同意
+)
+
 const (
 	QueryOrderRetryCount = 1 // 因为京东到家当前不存在的订单也返回-4，暂时不重试
 )
diff --git a/platformapi/mtwmapi/order.go b/platformapi/mtwmapi/order.go
index 4d5e6dec..790fc024 100644
--- a/platformapi/mtwmapi/order.go
+++ b/platformapi/mtwmapi/order.go
@@ -46,6 +46,10 @@ const (
 	NotifyTypeSuccess = "agree"
 )
 
+const (
+	UserApplyCancelWaitMinute = 30 // 用户申请退款后，商家未在30分钟内（大连锁商家为3小时内）处理退款请求，系统将自动同意退款
+)
+
 type RefundSku struct {
 	AppFoodCode string `json:"app_food_code"`
 	SkuID       string `json:"sku_id,omitempty"`