diff --git a/business/jxstore/cms/cms.go b/business/jxstore/cms/cms.go
index eda6d1610..68258f6cb 100644
--- a/business/jxstore/cms/cms.go
+++ b/business/jxstore/cms/cms.go
@@ -101,6 +101,7 @@ func InitServiceInfo(version string, buildTime time.Time, gitCommit string) {
 			"payStatusName":          model.PayStatusName,
 			"refundStatusName":       model.RefundStatusName,
 			"autoReplyTypeName":      model.AutoReplyTypeName,
+			"complaintReasons":       model.ComplaintReasons,
 		},
 	}
 }
diff --git a/business/model/const.go b/business/model/const.go
index 2c85c1ee3..45907bdf5 100644
--- a/business/model/const.go
+++ b/business/model/const.go
@@ -85,6 +85,18 @@ var (
 		OrderTypeAfsOrder: "售后单",
 	}
 
+	ComplaintReasons = map[int]string{
+		ComplaintReasons1:  "骑手态度恶劣",
+		ComplaintReasons2:  "骑手接单后未取货",
+		ComplaintReasons3:  "骑手取货太慢",
+		ComplaintReasons4:  "骑手送货太慢",
+		ComplaintReasons5:  "货品未送达",
+		ComplaintReasons6:  "货品有损坏",
+		ComplaintReasons7:  "骑手违规收取顾客其他费用",
+		ComplaintReasons69: "骑手恶意取消订单",
+		ComplaintReasons71: "骑手提前点击取货/送达",
+	}
+
 	MultiStoresVendorMap = map[int]int{
 		VendorIDJD:   1,
 		VendorIDMTWM: 0,
@@ -201,6 +213,19 @@ const (
 	LockStatusLocked   = 1
 )
 
+//投诉原因
+const (
+	ComplaintReasons1  = 1  //"骑手态度恶劣",
+	ComplaintReasons2  = 2  //"骑手接单后未取货"
+	ComplaintReasons3  = 3  //"骑手取货太慢",
+	ComplaintReasons4  = 4  //"骑手送货太慢",
+	ComplaintReasons5  = 5  //"货品未送达",
+	ComplaintReasons6  = 6  //"货品有损坏",
+	ComplaintReasons7  = 7  //"骑手违规收取顾客其他费用",
+	ComplaintReasons69 = 69 //"骑手恶意取消订单",
+	ComplaintReasons71 = 71 //"骑手提前点击取货/送达",
+)
+
 const (
 	WaybillStatusRefuseFailedGetGoods = -70
 	WaybillStatusUnknown              = 0