diff --git a/business/model/const.go b/business/model/const.go
index dc9c9d5a4..05b1bbc62 100644
--- a/business/model/const.go
+++ b/business/model/const.go
@@ -267,6 +267,9 @@ const (
 	OrderStatusCanceled = 115 // 订单已取消
 	OrderStatusEndEnd   = 120
 
+	OrderStatusRejection       = 130 // 客户拒收
+	OrderStatusCustomerService = 131 // 客服退款
+
 	AfsOrderStatusWait4Approve      = 155 // 待审核售后单
 	AfsOrderStatusNew               = 160 // 已审核或不需要审核售后单
 	AfsOrderStatusWait4ReceiveGoods = 165 // 退款退货的，需要商家确认收到货
@@ -327,6 +330,8 @@ const (
 	WaybillStatusDelivering    = 20 // 配送中
 	WaybillStatusDeliverFailed = 22 // 配送中失败
 
+	WaybillStatusDeliverReminder = 30 // 催单
+
 	WaybillStatusEndBegin  = 100 // 以下的状态就是结束状态
 	WaybillStatusDelivered = 105 // todo 这个应该改为110，与订单对应
 	WaybillStatusCanceled  = 115
diff --git a/business/model/print_temp_utils.go b/business/model/print_temp_utils.go
index 0629aa069..861471081 100644
--- a/business/model/print_temp_utils.go
+++ b/business/model/print_temp_utils.go
@@ -138,8 +138,6 @@ func MakePrintMsgOnTemp(param map[string]string, userId string) (string, error)
 
 // MakePrintMsgOnTempVoice 制作平台语音
 func MakePrintMsgOnTempVoice(param map[string]string, setting *PrintSettingObj, userId string) (string, error) {
-	// 打印机提示音设置(暂时不做)
-
 	// 打订单
 	if param[OrderStatusPrint] != "" {
 		// 订单提示设置
@@ -153,9 +151,24 @@ func MakePrintMsgOnTempVoice(param map[string]string, setting *PrintSettingObj,
 	// 打运单
 	if param[WayBillStatusPrint] != "" {
 		switch param[WayBillStatusPrint] {
-		case "15":
-
+		case utils.Int2Str(WaybillStatusCourierAssigned): // 分配骑手
+			return PrintWayBillOrderStatus(param, setting), nil
+		case utils.Int2Str(WaybillStatusDeliverReminder): // 催单
+			printVoiceMsg := ``
+			printVoiceValue := make([]interface{}, 0, 0)
+			printVoiceMsg, printVoiceValue = SyntheticSpeech(printVoiceMsg, printVoiceValue, param)
+			printVoiceMsg += `<sound>%s</sound>`
+			printVoiceValue = append(printVoiceValue, ReminderOrderVoice)
+			return strings.Replace(fmt.Sprintf(strings.Replace(printVoiceMsg, "\n", "", -1), printVoiceValue...), "\\n", "\r\n", -1), nil
+		case utils.Int2Str(WaybillStatusDelivered): // 送达
+			printVoiceMsg := ``
+			printVoiceValue := make([]interface{}, 0, 0)
+			printVoiceMsg, printVoiceValue = SyntheticSpeech(printVoiceMsg, printVoiceValue, param)
+			printVoiceMsg += `<sound>%s</sound>`
+			printVoiceValue = append(printVoiceValue, FinialsOrderVoice)
+			return strings.Replace(fmt.Sprintf(strings.Replace(printVoiceMsg, "\n", "", -1), printVoiceValue...), "\\n", "\r\n", -1), nil
 		}
+
 	}
 
 	// 门店状态
@@ -163,6 +176,11 @@ func MakePrintMsgOnTempVoice(param map[string]string, setting *PrintSettingObj,
 		return PrintStoreStatus(param, setting), nil
 	}
 
+	// 进店咨询
+	if param[EnterTheStorePrint] != "" {
+		return `<sound>19</sound>`, nil
+	}
+	return "", nil
 }
 
 // PrinterOrderVoice 打印机订单提示设置
@@ -174,7 +192,7 @@ func PrinterOrderVoice(param map[string]string, setting *PrintSettingObj, userId
 		err             error
 	)
 	// 称谓设置/平台语音设置
-	if (setting.CallNameSetting == 64 || setting.CallNameSetting == 65 || setting.CallNameSetting == 66) && setting.SystemVoice == SettingClose {
+	if (setting.CallNameSetting == 64 || setting.CallNameSetting == 65 || setting.CallNameSetting == 66) && setting.SystemVoice == SettingOpen {
 		// 老板
 		printVoiceMsg += `<sound>%s</sound>`
 		printVoiceValue = append(printVoiceValue, setting.CallNameSetting)
@@ -191,7 +209,7 @@ func PrinterOrderVoice(param map[string]string, setting *PrintSettingObj, userId
 				return "", err
 			}
 		}
-		if setting.OrderVoiceSetting.OrderNotice == SettingOpen && setting.SystemVoice == SettingClose { // 订单通知
+		if setting.OrderVoiceSetting.OrderNotice == SettingOpen && setting.SystemVoice == SettingOpen { // 订单通知
 			printVoiceMsg += `<sound>%s</sound><sound>%s</sound>` // 你来新订单了
 			printVoiceValue = append(printVoiceValue, NewOrderVoice)
 			printVoiceMsg, printVoiceValue = SyntheticSpeech(printVoiceMsg, printVoiceValue, param)
@@ -205,7 +223,7 @@ func PrinterOrderVoice(param map[string]string, setting *PrintSettingObj, userId
 				return "", err
 			}
 		}
-		if setting.OrderVoiceSetting.UserOrderCancelVoice == SettingOpen && setting.SystemVoice == SettingClose { // 申请取消语音
+		if setting.OrderVoiceSetting.UserOrderCancelVoice == SettingOpen && setting.SystemVoice == SettingOpen { // 申请取消语音
 			printVoiceMsg += `<sound>%s</sound><sound>%s</sound>` // 你来新订单了
 			printVoiceValue = append(printVoiceValue, ApplyCancelVoice)
 			printVoiceMsg, printVoiceValue = SyntheticSpeech(printVoiceMsg, printVoiceValue, param)
@@ -219,8 +237,8 @@ func PrinterOrderVoice(param map[string]string, setting *PrintSettingObj, userId
 				return "", err
 			}
 		}
-		if setting.OrderVoiceSetting.RefundOrderVoice == SettingOpen && setting.SystemVoice == SettingClose {
-			if setting.OrderVoiceSetting.OrderNotice == SettingOpen && setting.SystemVoice == SettingClose {
+		if setting.OrderVoiceSetting.RefundOrderVoice == SettingOpen && setting.SystemVoice == SettingOpen {
+			if setting.OrderVoiceSetting.OrderNotice == SettingOpen && setting.SystemVoice == SettingOpen {
 				printVoiceMsg, printVoiceValue = SyntheticSpeech(printVoiceMsg, printVoiceValue, param)
 				printVoiceMsg += `<sound>%s</sound>`
 				printVoiceValue = append(printVoiceValue, ApplyRefundVoice)
@@ -235,8 +253,8 @@ func PrinterOrderVoice(param map[string]string, setting *PrintSettingObj, userId
 				return "", err
 			}
 		}
-		if setting.OrderVoiceSetting.BusinessOrderCancelVoice == SettingOpen && setting.SystemVoice == SettingClose {
-			if setting.OrderVoiceSetting.OrderNotice == SettingOpen && setting.SystemVoice == SettingClose { // 订单取消语音通知
+		if setting.OrderVoiceSetting.BusinessOrderCancelVoice == SettingOpen && setting.SystemVoice == SettingOpen {
+			if setting.OrderVoiceSetting.OrderNotice == SettingOpen && setting.SystemVoice == SettingOpen { // 订单取消语音通知
 				printVoiceMsg, printVoiceValue = SyntheticSpeech(printVoiceMsg, printVoiceValue, param)
 				printVoiceMsg += `<sound>%s</sound>` // 你来新订单了
 				printVoiceValue = append(printVoiceValue, CancelOrderVoice)
@@ -250,7 +268,7 @@ func PrinterOrderVoice(param map[string]string, setting *PrintSettingObj, userId
 				return "", err
 			}
 		}
-		if setting.PickingSetting.WaitPickingVoice == SettingOpen && setting.SystemVoice == SettingClose { // 订单通知
+		if setting.PickingSetting.WaitPickingVoice == SettingOpen && setting.SystemVoice == SettingOpen { // 订单通知
 			printVoiceMsg += `<sound>%s</sound><sound>%s</sound>` // 你有订单未拣货
 			printVoiceValue = append(printVoiceValue, WaitPickUpOrderVoice)
 			printVoiceMsg, printVoiceValue = SyntheticSpeech(printVoiceMsg, printVoiceValue, param)
@@ -262,14 +280,42 @@ func PrinterOrderVoice(param map[string]string, setting *PrintSettingObj, userId
 				return "", err
 			}
 		}
-		if setting.PickingSetting.WaitPickingVoice == SettingOpen && setting.SystemVoice == SettingClose { // 订单通知
+		if setting.PickingSetting.WaitPickingVoice == SettingOpen && setting.SystemVoice == SettingOpen { // 订单通知
 			printVoiceMsg += `<sound>%s</sound><sound>%s</sound>` // 你有订单未接单(订单未处理)
 			printVoiceValue = append(printVoiceValue, WaitOrderVoice)
 			printVoiceMsg, printVoiceValue = SyntheticSpeech(printVoiceMsg, printVoiceValue, param)
 		}
-	case "110": // 送达
+	case utils.Int2Str(OrderStatusRejection): // 拒收
+		if setting.CustomerVoiceSetting.CustomerRejectionVoice == SettingOpen && setting.SystemVoice == SettingOpen {
+			// 暂无语音打印
+		}
+		if setting.CustomerVoiceSetting.CustomerRejectionPrint == SettingOpen { // 客户拒收打印
+			rejection := ``
+			rejectionValue := make([]interface{}, 0, 0)
+			rejection += `<center><b>客户拒收信息:</b></center><br>`
+			rejection += `<center><b>订单号: %s</b></center><br>`
+			rejection += `<center><b>订单来源: %s # %s</b></center><br>`
+			rejection += `<center><b>拒收原因: %s</b></center><br>`
+			rejectionValue = append(rejectionValue, param[OrderNoPrint], param[VendorNamePrint], param[VendorOrderNoPrint], param[RejectionReasonPrint])
+			textMsg = strings.Replace(fmt.Sprintf(strings.Replace(rejection, "\n", "", -1), rejectionValue...), "\\n", "\r\n", -1)
+		}
 
-	case "120": // 收货,好像没有
+	case utils.Int2Str(OrderStatusCustomerService): // 客服退款
+		if setting.CustomerVoiceSetting.CustcareRefundVoice == SettingOpen && setting.SystemVoice == SettingOpen {
+			printVoiceMsg += `<sound>%s</sound>`
+			printVoiceValue = append(printVoiceValue, BusinessResponsibilityVoice)
+		}
+		if setting.CustomerVoiceSetting.CustcareRefundPrint == SettingOpen {
+			rejection := ``
+			rejectionValue := make([]interface{}, 0, 0)
+			rejection += `<center><b>客服退款详情:</b></center><br>`
+			rejection += `<center><b>订单号: %s</b></center><br>`
+			rejection += `<center><b>订单来源: %s # %s</b></center><br>`
+			rejection += `<center><b>退款原因: %s</b></center><br>`
+			rejection += `<center><b>退款时间: %s</b></center><br>`
+			rejectionValue = append(rejectionValue, param[OrderNoPrint], param[VendorNamePrint], param[VendorOrderNoPrint], param[CustcareRefundReasonPrint], utils.Time2DateStr(time.Now()))
+			textMsg = strings.Replace(fmt.Sprintf(strings.Replace(rejection, "\n", "", -1), rejectionValue...), "\\n", "\r\n", -1)
+		}
 
 	}
 
@@ -295,10 +341,10 @@ func PrintWayBillOrderStatus(param map[string]string, setting *PrintSettingObj)
 			textMsg += `<center><b>接单时间: %s</b></center><br>`
 			textMsg += `<center><b>订单来源: %s</b></center><br>`
 			textMsg += `<center><b>单号: #%s</b></center><br>`
-			textMsgValue = append(textMsgValue, param[RiderNamePrint], param[RiderNamePrint], utils.Time2DateStr(time.Now()), param[VendorNamePrint], param[VendorOrderNoPrint])
+			textMsgValue = append(textMsgValue, param[RiderNamePrint], param[RiderPhonePrint], utils.Time2DateStr(time.Now()), param[VendorNamePrint], param[VendorOrderNoPrint])
 		}
 	}
-	if setting.RiderVoiceSetting.RiderTakeOrderVoice == SettingOpen && setting.SystemVoice == SettingClose { // 骑手接单语音通知
+	if setting.RiderVoiceSetting.RiderTakeOrderVoice == SettingOpen && setting.SystemVoice == SettingOpen { // 骑手接单语音通知
 		printVoiceMsg += `<sound>%s</sound><sound>%s</sound>` // 骑手已经接单了
 		printVoiceValue = append(printVoiceValue, RiderGetOrderVoice)
 	}
diff --git a/business/model/print_temp_voice.go b/business/model/print_temp_voice.go
index b1875d0fd..0d4d2f31e 100644
--- a/business/model/print_temp_voice.go
+++ b/business/model/print_temp_voice.go
@@ -151,7 +151,10 @@ const (
 	WayBillStatusPrint    = "wayBillStatus"    // 运单状态
 	StoreStatusPrint      = "storeStatus"      // 门店状态
 
-	RiderVendorIdPrint = "riderVendorId" // 骑手所属平台id
-	RiderNamePrint     = "riderName"     // 骑手名称
-	RiderPhonePrint    = "riderPhone"    // 骑手电话
+	RiderVendorIdPrint        = "riderVendorId"        // 骑手所属平台id
+	RiderNamePrint            = "riderName"            // 骑手名称
+	RiderPhonePrint           = "riderPhone"           // 骑手电话
+	RejectionReasonPrint      = "rejectionReason"      // 拒收原因
+	CustcareRefundReasonPrint = "custcareRefundReason" // 客服退款理由
+	EnterTheStorePrint        = "enterTheStore"        // 进店
 )
diff --git a/controllers/api_controller.go b/controllers/api_controller.go
index 1d19b5a4c..efc7299eb 100644
--- a/controllers/api_controller.go
+++ b/controllers/api_controller.go
@@ -358,7 +358,11 @@ func (c *ApiController) DoPrint(dataMap map[string]interface{}) (data, errCode s
 	}
 
 	// 查询用户模板
-	model.MakePrintMsgOnTemp(contentMap, printObj.UserId, printSetting)
+	printMsg, err := model.MakePrintMsgOnTempVoice(contentMap, printSetting, printObj.UserId)
+	if err != nil {
+		return "", model.ErrCodeGeneralFailed, err
+	}
+	content = printMsg
 
 	if err = cms.DoPrint(appID, msgID, printNo, content, orderNo); err != nil {
 		return "", model.ErrCodeGeneralFailed, err