214 lines
9.3 KiB
Go
214 lines
9.3 KiB
Go
package orderman
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import (
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"fmt"
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"math/rand"
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"time"
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"git.rosy.net.cn/baseapi/utils"
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"git.rosy.net.cn/jx-callback/business/jxutils"
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"git.rosy.net.cn/jx-callback/business/jxutils/jxcontext"
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"git.rosy.net.cn/jx-callback/business/jxutils/weixinmsg"
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"git.rosy.net.cn/jx-callback/business/model"
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"git.rosy.net.cn/jx-callback/business/model/dao"
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"git.rosy.net.cn/jx-callback/business/model/legacymodel"
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"git.rosy.net.cn/jx-callback/business/partner"
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"git.rosy.net.cn/jx-callback/globals"
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)
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const (
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COMMENT_NOT_RESOLVED = 0 //未解决的差评状态
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COMMENT_RESOLVED = 1 //已解决的差评状态
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JX_BAD_COMMENTS_MAX_LEVEL = 2 // 差评最大分
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JX_MIDDLE_COMMENTS_MAX_LEVEL = 4 // 中评最大分
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COMMENTS_SCORE_ONE_ORTWO_BEGIN_DELAY_TIME = 1 * 60 //评论回复一星或二星回复延迟开始时间区间
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COMMENTS_SCORE_ONE_ORTWO_END_DELAY_TIME = 3 * 60 //评论回复一星或二星回复延迟结束时间区间
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COMMENTS_SCORE_THREE_BEGIN_DELAY_TIME = 2 * 60 //评论回复三星回复延迟开始时间区间
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COMMENTS_SCORE_THREE_END_DELAY_TIME = 4 * 60 //评论回复三星回复延迟结束时间区间
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COMMENTS_SCORE_FOUR_ORFIVE_BEGIN_DELAY_TIME = 2 * 60 //评论回复四星或五星回复延迟开始时间区间
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COMMENTS_SCORE_FOUR_ORFIVE_END_DELAY_TIME = 5 * 60 //评论回复四星或五星回复延迟结束时间区间
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MAX_REAPLY_TIME = 18 * time.Hour
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)
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type tReplyConfig struct {
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delayGapBegin int
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delayGapEnd int
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comments []string
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}
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var (
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replyConfig = map[int]*tReplyConfig{
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1: &tReplyConfig{
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delayGapBegin: COMMENTS_SCORE_ONE_ORTWO_BEGIN_DELAY_TIME,
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delayGapEnd: COMMENTS_SCORE_ONE_ORTWO_END_DELAY_TIME,
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comments: []string{
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"非常抱歉让您没有得到十分满意的购物体验，我们会及时与您联系进行确认并解决问题！",
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},
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},
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3: &tReplyConfig{
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delayGapBegin: COMMENTS_SCORE_THREE_BEGIN_DELAY_TIME,
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delayGapEnd: COMMENTS_SCORE_THREE_END_DELAY_TIME,
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comments: []string{
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"感谢您对我们的肯定，祝您生活愉快！欢迎再次光临，谢谢！",
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fmt.Sprintf("感谢您对%s的关照，我们会更加精益求精。", globals.StoreName),
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"感谢您的光临，您的支持是我们前进的动力！",
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},
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},
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4: &tReplyConfig{
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delayGapBegin: COMMENTS_SCORE_FOUR_ORFIVE_BEGIN_DELAY_TIME,
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delayGapEnd: COMMENTS_SCORE_FOUR_ORFIVE_END_DELAY_TIME,
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comments: []string{
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"感谢您的信赖！我们会不断提升菜品质量以及优质的服务，期待与您的再次相遇！",
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"感谢您的支持,愿您天天好心情！",
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"感谢您的认可！您的支持是我们前进的动力。",
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"感谢您的肯定与支持！我们会坚持把最好的服务带给您，期待和您的再次相遇！",
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},
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},
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}
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)
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func (c *OrderManager) OnOrderComments(orderCommentList []*model.OrderComment) (err error) {
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globals.SugarLogger.Debug("OnOrderComments")
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db := dao.GetDB()
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for _, orderComment := range orderCommentList {
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globals.SugarLogger.Debugf("OnOrderComments, orderID:%s", orderComment.VendorOrderID)
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comment2 := &legacymodel.JxBadComments{
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OrderId: orderComment.VendorOrderID,
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}
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err = dao.GetEntity(db, comment2, "OrderId")
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if err == nil || dao.IsNoRowsError(err) {
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isNewComment := false
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if dao.IsNoRowsError(err) {
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err = nil
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isNewComment = true
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if orderComment.IsReplied == 0 && time.Now().Sub(orderComment.CommentCreatedAt) < time.Duration(orderComment.ModifyDuration)*time.Hour {
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if storeDetail, err2 := dao.GetStoreDetail(db, orderComment.StoreID, orderComment.VendorID, ""); err2 == nil {
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if storeDetail.AutoReplyType == model.AutoReplyAll ||
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orderComment.Score > JX_BAD_COMMENTS_MAX_LEVEL && storeDetail.AutoReplyType == model.AutoReplyGoodComment {
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c.replyOrderComment(storeDetail.VendorOrgCode, orderComment)
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}
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}
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}
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}
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if isNewComment /*&& orderComment.Score <= JX_BAD_COMMENTS_MAX_LEVEL*/ || !isNewComment && orderComment.Score > JX_BAD_COMMENTS_MAX_LEVEL { // 如果是直接非差评，或补评仍然是差评，忽略
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if isNewComment {
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comment2.Createtime = utils.Time2Str(orderComment.CommentCreatedAt)
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comment2.Score = int(orderComment.Score)
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comment2.Scorecontent = orderComment.Content
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comment2.Vendertags = orderComment.TagList
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comment2.Msg = orderComment.OriginalMsg
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comment2.Status = COMMENT_NOT_RESOLVED
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comment2.OrderFlag = utils.Int2Str(orderComment.VendorID)
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comment2.Maxmodifytime = int(orderComment.ModifyDuration)
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order, _ := partner.CurOrderManager.LoadOrder(orderComment.VendorOrderID, orderComment.VendorID)
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if order != nil {
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orderComment.StoreID = jxutils.GetSaleStoreIDFromOrder(order)
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if order.ConsigneeMobile2 != "" {
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orderComment.ConsigneeMobile = order.ConsigneeMobile2
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} else {
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if handler := partner.GetPurchaseOrderHandlerFromVendorID(order.VendorID); handler != nil {
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if order2, _ := handler.GetOrder(order.VendorOrgCode, order.VendorOrderID, order.VendorStoreID); order2 != nil && order.ConsigneeMobile != order2.ConsigneeMobile {
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order.ConsigneeMobile = order2.ConsigneeMobile
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partner.CurOrderManager.UpdateOrderFields(order, []string{"ConsigneeMobile"})
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}
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}
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orderComment.ConsigneeMobile = order.ConsigneeMobile
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}
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} else {
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if storeDetail, err := dao.GetStoreDetailByVendorStoreID(db, orderComment.VendorStoreID, orderComment.VendorID, ""); err == nil {
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orderComment.StoreID = storeDetail.ID
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}
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}
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if orderComment.StoreID > 0 {
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comment2.Jxstoreid = utils.Int2Str(orderComment.StoreID)
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}
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comment2.Userphone = orderComment.ConsigneeMobile
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if comment2.Jxstoreid != "" && orderComment.Score <= JX_MIDDLE_COMMENTS_MAX_LEVEL && time.Now().Sub(orderComment.CommentCreatedAt) < MAX_REAPLY_TIME {
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comment2.LastPushTime = utils.Time2Str(time.Now())
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comment2.PushNo = 1
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weixinmsg.PushJDBadCommentToWeiXin(comment2, orderComment.Score <= JX_BAD_COMMENTS_MAX_LEVEL, order)
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}
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} else { // 修改评价，高于JX_BAD_COMMENTS_MAX_LEVEL
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if orderComment.CommentCreatedAt.Sub(str2Time(comment2.Createtime)) == 0 ||
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orderComment.CommentCreatedAt.Sub(str2Time(comment2.Updatetime)) == 0 {
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comment2 = nil // 重复
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} else {
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comment2.Updatetime = utils.Time2Str(orderComment.CommentCreatedAt)
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comment2.UpdatedMsg = orderComment.OriginalMsg
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comment2.UpdatedScore = int(orderComment.Score)
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comment2.UpdatedScorecontent = orderComment.Content
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comment2.UpdatedVendertags = orderComment.TagList
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comment2.Status = COMMENT_RESOLVED
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if comment2.Jxstoreid != "" && orderComment.Score <= JX_MIDDLE_COMMENTS_MAX_LEVEL && time.Now().Sub(orderComment.CommentCreatedAt) < MAX_REAPLY_TIME {
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comment2.LastPushTime = utils.Time2Str(time.Now())
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comment2.PushNo++
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comment3 := *comment2
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comment3.Createtime = comment2.Updatetime
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comment3.Score = comment2.UpdatedScore
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comment3.Scorecontent = comment2.UpdatedScorecontent
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comment3.Vendertags = comment2.UpdatedVendertags
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order, _ := partner.CurOrderManager.LoadOrder(orderComment.VendorOrderID, orderComment.VendorID)
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weixinmsg.PushJDBadCommentToWeiXin(&comment3, orderComment.Score <= JX_BAD_COMMENTS_MAX_LEVEL, order)
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}
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}
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}
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if err == nil {
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if isNewComment {
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err = dao.CreateEntity(db, comment2)
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} else if comment2 != nil {
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_, err = dao.UpdateEntity(db, comment2)
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}
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}
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}
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}
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if err != nil {
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globals.SugarLogger.Warnf("OnOrderComments orderID:%s failed with error:%v", orderComment.VendorOrderID, err)
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break
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}
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}
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return err
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}
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func (c *OrderManager) replyOrderComment(vendorOrgCode string, orderComment *model.OrderComment) (err error) {
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score := int(orderComment.Score)
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if score <= 2 {
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score = 1
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} else if score >= 5 {
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score = 4
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}
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config := replyConfig[score]
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delaySeconds := config.delayGapBegin + rand.Intn(config.delayGapEnd-config.delayGapBegin)
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content := config.comments[rand.Intn(len(config.comments))]
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globals.SugarLogger.Debugf("replyOrderComment orderID:%s, delaySeconds:%d, content:%s", orderComment.VendorOrderID, delaySeconds, content)
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utils.AfterFuncWithRecover(time.Duration(delaySeconds)*time.Second, func() {
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if handler := partner.GetPurchaseOrderHandlerFromVendorID(orderComment.VendorID); handler != nil {
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if err = handler.ReplyOrderComment(jxcontext.AdminCtx, vendorOrgCode, orderComment, content); err != nil {
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globals.SugarLogger.Debugf("replyOrderComment orderID:%s, error:%v", orderComment.VendorOrderID, err)
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}
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} else {
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globals.SugarLogger.Warnf("replyOrderComment can not find handler orderID:%s", orderComment.VendorOrderID)
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}
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})
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// todo 这里直接延时，可以导致服务器重启时漏掉回复，但如果用管理任务，又会导致大量评价任务存在与任务列表中
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// task := tasksch.NewParallelTask(fmt.Sprintf("回复订单:%s评价", orderComment.VendorOrderID), nil, jxcontext.AdminCtx,
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// func(task *tasksch.ParallelTask, batchItemList []interface{}, params ...interface{}) (retVal interface{}, err error) {
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// return retVal, err
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// }, []int{0})
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// tasksch.HandleTask(task, nil, true).Run()
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return err
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}
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func str2Time(timeStr string) time.Time {
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if timeStr == "" {
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return utils.DefaultTimeValue
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}
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return utils.Str2Time(timeStr)
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}
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