190 lines
7.2 KiB
Go
190 lines
7.2 KiB
Go
package orderman
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import (
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"math/rand"
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"time"
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"git.rosy.net.cn/baseapi/utils"
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"git.rosy.net.cn/jx-callback/business/jxutils"
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"git.rosy.net.cn/jx-callback/business/model"
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"git.rosy.net.cn/jx-callback/business/model/dao"
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"git.rosy.net.cn/jx-callback/business/model/legacymodel"
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"git.rosy.net.cn/jx-callback/business/partner"
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"git.rosy.net.cn/jx-callback/globals"
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)
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const (
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COMMENT_NOT_RESOLVED = 0 //未解决的差评状态
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COMMENT_RESOLVED = 1 //已解决的差评状态
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JX_BAD_COMMENTS_MAX_LEVEL = 2
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COMMENTS_SCORE_ONE_ORTWO_BEGIN_DELAY_TIME = 1 * 60 //评论回复一星或二星回复延迟开始时间区间
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COMMENTS_SCORE_ONE_ORTWO_END_DELAY_TIME = 3 * 60 //评论回复一星或二星回复延迟结束时间区间
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COMMENTS_SCORE_THREE_BEGIN_DELAY_TIME = 2 * 60 //评论回复三星回复延迟开始时间区间
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COMMENTS_SCORE_THREE_END_DELAY_TIME = 4 * 60 //评论回复三星回复延迟结束时间区间
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COMMENTS_SCORE_FOUR_ORFIVE_BEGIN_DELAY_TIME = 2 * 60 //评论回复四星或五星回复延迟开始时间区间
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COMMENTS_SCORE_FOUR_ORFIVE_END_DELAY_TIME = 5 * 60 //评论回复四星或五星回复延迟结束时间区间
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MAX_REAPLY_TIME = 4 * time.Hour
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)
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type tReplyConfig struct {
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delayGapBegin int
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delayGapEnd int
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comments []string
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}
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var (
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replyConfig = map[int]*tReplyConfig{
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1: &tReplyConfig{
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delayGapBegin: COMMENTS_SCORE_ONE_ORTWO_BEGIN_DELAY_TIME,
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delayGapEnd: COMMENTS_SCORE_ONE_ORTWO_END_DELAY_TIME,
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comments: []string{
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"非常抱歉让您没有得到十分满意的购物体验，我们会及时与您联系进行确认并解决问题！",
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},
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},
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3: &tReplyConfig{
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delayGapBegin: COMMENTS_SCORE_THREE_BEGIN_DELAY_TIME,
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delayGapEnd: COMMENTS_SCORE_THREE_END_DELAY_TIME,
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comments: []string{
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"感谢您对我们的肯定，祝您生活愉快！欢迎再次光临，谢谢！",
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"感谢您对京西菜市的关照，我们会更加精益求精。",
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"感谢您的光临，您的支持是我们前进的动力！",
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},
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},
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4: &tReplyConfig{
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delayGapBegin: COMMENTS_SCORE_FOUR_ORFIVE_BEGIN_DELAY_TIME,
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delayGapEnd: COMMENTS_SCORE_FOUR_ORFIVE_END_DELAY_TIME,
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comments: []string{
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"感谢您的信赖！我们会不断提升菜品质量以及优质的服务，期待与您的再次相遇！",
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"感谢您的支持,愿您天天好心情！",
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"感谢您的认可！您的支持是我们前进的动力。",
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"感谢您的肯定与支持！我们会坚持把最好的服务带给您，期待和您的再次相遇！",
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},
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},
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}
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)
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func (c *OrderManager) OnOrderComments(orderCommentList []*model.OrderComment) (err error) {
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globals.SugarLogger.Debug("OnOrderComments")
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db := dao.GetDB()
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for _, orderComment := range orderCommentList {
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globals.SugarLogger.Debugf("OnOrderComments, orderID:%s", orderComment.VendorOrderID)
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var order *model.GoodsOrder
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if orderComment.VendorID == model.VendorIDEBAI {
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if realVendorID := jxutils.GetPossibleVendorIDFromVendorOrderID(orderComment.VendorOrderID); realVendorID == model.VendorIDELM {
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if order, err = partner.CurOrderManager.LoadOrder2(orderComment.VendorOrderID, model.VendorIDEBAI); err == nil {
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orderComment.VendorOrderID = order.VendorOrderID
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} else {
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globals.SugarLogger.Infof("OnOrderComments, load orderID:%s failed", orderComment.VendorOrderID)
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err = nil
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continue
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}
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}
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}
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comment2 := &legacymodel.JxBadComments2{
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OrderId: orderComment.VendorOrderID,
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}
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err = dao.GetEntity(db, comment2, "OrderId")
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if err == nil || dao.IsNoRowsError(err) {
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isNewComment := false
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if dao.IsNoRowsError(err) {
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err = nil
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isNewComment = true
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if orderComment.IsReplied == 0 && time.Now().Sub(orderComment.CommentCreatedAt) < MAX_REAPLY_TIME {
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c.replyOrderComment(orderComment)
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}
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}
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if orderComment.Score <= JX_BAD_COMMENTS_MAX_LEVEL || !isNewComment { // 如果是直接非差评，忽略
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if isNewComment || orderComment.Score <= JX_BAD_COMMENTS_MAX_LEVEL {
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if isNewComment {
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comment2.Createtime = utils.Time2Str(orderComment.CommentCreatedAt)
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comment2.Msg = orderComment.OriginalMsg
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comment2.Score = int(orderComment.Score)
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comment2.Scorecontent = orderComment.Content
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comment2.Vendertags = orderComment.TagList
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comment2.Status = COMMENT_NOT_RESOLVED
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comment2.OrderFlag = utils.Int2Str(orderComment.VendorID)
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comment2.LastPushTime = utils.Time2Str(time.Now())
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comment2.PushNo = 1
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comment2.Maxmodifytime = int(orderComment.ModifyDuration)
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if order == nil {
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order, err = partner.CurOrderManager.LoadOrder(orderComment.VendorOrderID, orderComment.VendorID)
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}
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if err == nil {
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orderComment.StoreID = jxutils.GetSaleStoreIDFromOrder(order)
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if orderComment.StoreID > 0 {
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comment2.Jxstoreid = utils.Int2Str(orderComment.StoreID)
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}
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comment2.Userphone = order.ConsigneeMobile
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if orderComment.StoreID > 0 && orderComment.Score <= JX_BAD_COMMENTS_MAX_LEVEL {
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if globals.ReallyCallPlatformAPI {
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// weixinmsg.PushJDBadCommentToWeiXin(comment)
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}
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}
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}
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} else { // 修改评价，但是仍然低于或等于JX_BAD_COMMENTS_MAX_LEVEL
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comment2 = nil
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}
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} else { // 修改评价，高于JX_BAD_COMMENTS_MAX_LEVEL
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if orderComment.CommentCreatedAt.Sub(str2Time(comment2.Createtime)) == 0 ||
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orderComment.CommentCreatedAt.Sub(str2Time(comment2.Updatetime)) == 0 {
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comment2 = nil // 重复
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} else {
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comment2.Updatetime = utils.Time2Str(orderComment.CommentCreatedAt)
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comment2.UpdatedMsg = orderComment.OriginalMsg
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comment2.UpdatedScore = int(orderComment.Score)
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comment2.UpdatedScorecontent = orderComment.Content
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comment2.UpdatedVendertags = orderComment.TagList
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comment2.Status = COMMENT_RESOLVED
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}
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}
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if err == nil {
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if isNewComment {
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// dao.WrapAddIDCULEntity(orderComment, model.AdminName)
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err = dao.CreateEntity(db, comment2)
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} else if comment2 != nil {
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_, err = dao.UpdateEntity(db, comment2)
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}
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}
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}
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}
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if err != nil {
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globals.SugarLogger.Warnf("OnOrderComments orderID:%s failed with error:%v", orderComment.VendorOrderID, err)
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break
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}
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}
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return err
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}
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func (c *OrderManager) replyOrderComment(orderComment *model.OrderComment) (err error) {
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score := int(orderComment.Score)
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if score <= 2 {
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score = 1
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} else if score >= 5 {
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score = 4
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}
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config := replyConfig[score]
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delaySeconds := config.delayGapBegin + rand.Intn(config.delayGapEnd-config.delayGapBegin)
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content := config.comments[rand.Intn(len(config.comments))]
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globals.SugarLogger.Debugf("replyOrderComment orderID:%s, delaySeconds:%d, content:%s", orderComment.VendorOrderID, delaySeconds, content)
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time.AfterFunc(time.Duration(delaySeconds)*time.Second, func() {
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if globals.ReallySendWeixinMsg {
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// err = partner.GetPurchasePlatformFromVendorID(orderComment.VendorID).ReplyOrderComment(nil, orderComment, content)
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if err != nil {
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globals.SugarLogger.Debugf("replyOrderComment orderID:%s, error:%v", orderComment.VendorOrderID, err)
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}
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}
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})
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return err
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}
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func str2Time(timeStr string) time.Time {
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if timeStr == "" {
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return utils.DefaultTimeValue
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}
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return utils.Str2Time(timeStr)
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}
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